Refund Policy

RETURNS & DELIVERY POLICY

RETURNS POLICY 

One v Salon will provide you with a Credit-Note to exchange the item, to use online. All returns will automatically be issued a Credit-Note (Gift Voucher) that will allow you to easily re-purchase an alternative item. Non-returnable items and/or returned items, which do not comply with our Returns Policy will not be accepted and will be return back to the customer. 

It is the customer’s responsibility to pay all return shipping costs. Lash V do not Credit-Note or refund original shipping charges. It is the customer’s responsibility to be sure to use a traceable delivery method for your returning garment(s), as One v Salon are not held responsible for lost/damaged returns in transit and do not need to issue a Credit-Note or Refund. 

  1. Eligibility 

If you change your mind about a product or order the wrong one you can simply take advantage of our easy 30-day return policy and return it for a store credit. 

To be eligible, the following criteria need to be met: 

  1. Item must be unused and in original, unopened, undamaged and resalable condition. 
  2. The return must be processed and sent back within a reasonable period of time (30 days).
  3. Have contacted us and provided satisfactory proof of purchase, such as: Original receipt b. Gift receipt c. Bank statement or Credit card statement d. Online tax invoice 

Please note that any item(s) manually defected will be returned and no Credit-Note will be issued. 

Lash V’s does not exclude, waive or replace your rights given under the Australian Consumer Law. 

  1. Exchanges A Credit-Note (Gift Voucher) will be issued to allow you to easily re-purchase an alternative item. 

If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Credit Note, once we receive your unwanted items. 

  1. Refunds 

Lash V strictly do not offer refunds for change of mind or incorrect purchases. 

Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note ‚ÄstOne V Salon¬†¬†undertake strict quality control on every item prior shipment & upon receiving return).¬†

  1. Faulty Items 

If items you have received are faulty or not as ordered please do not use the above return process, instead contact us on the number provided immediately. 

(Any evidence you can provide of the fault will help us to speed up your claim) 

One V Salon reserve the right, at their sole discretion, to provide you with a refund and/or reimburse you for your returns fees. You will not be reimbursed returns fees if our Customer Care team have not advised you via email, prior returning the faulty garment(s). 

  1. Processing Time Frames -

    COVID-19 Delivery times: Due to Covid-19 there may be further delays due to freight backlog which is out of our hands. We are trying our best to make sure you recieve you goods on time. We HIGHLY recommend using Express delivery for domestic and International.